At Lost Dokuments, we value your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

• Returns are accepted within 14 days of delivery.

• Items must be unworn, unwashed, and in their original condition with tags attached.

• Proof of purchase is required for all returns.

2. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days.

• Refunds will be issued to the original payment method. Shipping costs are non-refundable.

3. Exchanges

• Exchanges are subject to stock availability.

• To exchange an item, contact us at info@lostdokuments.com with your order number and exchange request.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale items

• Gift cards

• Items damaged due to customer misuse

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure your return reaches us.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us at info@lostdokuments.com within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

For any questions regarding our Refund and Return Policy, contact us at info@lostdokuments.com.